Privacy Policy

Introduction

This Privacy Policy explains how Online IT-Store collects, uses, shares, and protects your personal information when you use our e-commerce website. We are committed to safeguarding your privacy and complying with the Protection of Personal Information Act (POPIA), 2013 and other applicable laws in South Africa.

By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following categories of personal information:

· Identity information: name, surname, ID number.

· Contact information: email address, phone number, billing and delivery address.

· Payment information: credit/debit card details (processed securely via third-party providers).

· Account information: login credentials, purchase history, preferences.

· Technical information: IP address, browser type, device details, cookies, and usage data.

How We Use Your Information

We process personal information for the following purposes:

· To process, confirm, and deliver your orders.

· To provide customer support and respond to inquiries.

· To send updates, promotions, and marketing communications (where consent is given).

· To improve our website, services, and user experience.

· To comply with legal, tax, and regulatory obligations.

Sharing of Information

We will not sell or rent your personal information. We may share information only with:

· Service providers: payment gateways, courier companies, IT support.

· Regulatory authorities: when required by law or court order.

· Business partners: only where you have given explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

· Enhance your shopping experience.

· Remember your preferences and login details.

· Analyse website traffic and performance.

You can manage or disable cookies in your browser settings, but this may affect website functionality.

Data Protection and Security

We implement appropriate technical and organisational measures to protect personal information, including:

· Secure servers and encryption protocols.

· Restricted access to personal data.

· Regular monitoring for potential breaches.

Your Rights Under POPIA

You have the following rights:

· Access: request a copy of the personal information we hold about you.

· Correction: request updates or corrections to inaccurate information.

· Deletion: request that we delete your personal information, subject to legal obligations.

· Objection: object to the processing of your personal information for direct marketing.

· Complaint: lodge a complaint with the Information Regulator of South Africa.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

International Transfers

If your personal information is transferred outside South Africa, we will ensure that appropriate safeguards are in place to protect your data in compliance with POPIA.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at: Email: colleen@onlineit.mobi

Phone: 083 377 7773

Last updated: 30/01/2026